Privacy Policy
This Privacy Policy describes how Pink Panther Press collects, uses, stores, and protects your personal information when you visit our website or make a purchase. By accessing or using our store, you agree to the terms of this Privacy Policy.
This policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is aligned with the Digital Personal Data Protection Act, 2023 (DPDPA).
1. Information We Collect
We collect the following types of information when you interact with our store:
a) Information You Provide Directly
• Full name and contact details (email address, phone number)
• Billing and shipping address
• Payment information (processed securely via third-party gateways — we do not store card details)
• Account login credentials if you create an account
• Messages or queries submitted via contact forms or email
b) Information Collected Automatically
• IP address and browser type
• Pages visited, time spent on site, and clickstream data
• Device information (mobile/desktop, operating system)
• Referral source (how you found our store)
• Cookie data and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
• To process and fulfil your orders, including sending order confirmations and shipping updates
• To manage your account and provide customer support
• To send promotional emails, offers, and updates (only with your consent; you may unsubscribe at any time)
• To improve our website, products, and overall shopping experience
• To detect and prevent fraud or unauthorised transactions
• To comply with applicable legal obligations under Indian law
• To analyse shopping trends and customer behaviour for internal business purposes
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use the following types of cookies:
• Essential Cookies: Required for the website to function (e.g., shopping cart, login sessions)
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing Cookies: Used to show relevant advertisements and track campaign performance
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our store. By continuing to use our site, you consent to our use of cookies as described in this policy.
4. Third-Party Services
To operate our store effectively, we work with trusted third-party service providers. These include:
• Payment Gateways: Razorpay, PayU, or similar — for secure payment processing
• Shipping Partners: Shiprocket, Delhivery, or similar — for order fulfilment and delivery
• Email Marketing: Mailchimp, Klaviyo, or similar — for sending newsletters and order updates
• Analytics: Google Analytics — for website traffic and behaviour analysis
• Shopify Platform: Our store is hosted on Shopify, which has its own privacy practices
Each of these third parties has their own privacy policy governing their use of your data. We only share the minimum information necessary for them to perform their services. We are not responsible for the privacy practices of these external parties and encourage you to review their policies independently.
5. Data Security
We take the security of your personal information seriously. We implement the following measures to protect your data:
• SSL (Secure Socket Layer) encryption across our entire website
• Secure, encrypted storage of all customer data
• Restricted access to personal information — only authorised personnel can access it
• Regular monitoring for security vulnerabilities and unauthorised access
• Payment information is processed via PCI-DSS compliant payment gateways — we never store your card details on our servers
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. In the unlikely event of a data breach that affects your personal information, we will notify you promptly as required under applicable Indian law.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
• Order and transaction data is retained for a minimum of 7 years for accounting and legal compliance
• Account information is retained until you request deletion or close your account
• Marketing preferences and communication history are retained until you unsubscribe or request removal
Once data is no longer required, it is securely deleted or anonymised.
7. Your Rights as a Customer
Under the Digital Personal Data Protection Act, 2023 and applicable Indian regulations, you have the following rights regarding your personal data:
• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Ask us to correct any inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data, subject to legal obligations
• Right to Withdraw Consent: Opt out of marketing communications at any time
• Right to Grievance Redressal: Raise a complaint if you believe your data has been mishandled
To exercise any of these rights, please contact us at thepinkpantheragnecy@gmail.com. We will respond to all requests within 30 days.
8. Children's Privacy
Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal data, please contact us immediately and we will take steps to delete such information.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our store after any changes constitutes your acceptance of the revised policy.
For significant changes, we will notify you via email or a prominent notice on our website.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and applicable rules, we have appointed a Grievance Officer to address any concerns regarding the use of your personal data:
Grievance Officer: hargun monga
Email: thepinkpantheragency@gmail.com
Response Time: Within 30 days of receiving your complaint
Thank you for trusting pink panther press with your personal information. We are committed to keeping it safe.